Quick Summary
This privacy policy explains how we collect, use, and protect your information when you use our Delhi Metro and Bus Navigation App. We are committed to protecting your privacy and ensuring the security of your personal data.
Information We Collect
1. Personal Information
We may collect the following types of personal information:
- Account Information: Name, email address, and phone number when you create an account
- Profile Data: Profile picture, preferences, and settings
- Contact Information: Email address for notifications and support
2. Location Data
To provide accurate navigation services, we collect:
- Current Location: Your real-time GPS coordinates to show your position on the map
- Destination Information: Places you search for or select as destinations
- Route History: Previously searched routes for improving recommendations
- Frequent Locations: Home, work, or other frequently visited places (with your consent)
3. Usage Data
We automatically collect information about how you use our app:
- App Usage: Features used, time spent in the app, and interaction patterns
- Device Information: Device type, operating system, app version, and unique device identifiers
- Performance Data: App crashes, errors, and performance metrics
- Network Information: IP address, network type, and connection quality
How We Use Your Information
| Purpose |
Data Used |
Legal Basis |
| Navigation Services |
Location data, destination preferences |
Contract performance |
| Route Optimization |
Travel patterns, frequent locations |
Legitimate interest |
| App Improvement |
Usage analytics, crash reports |
Legitimate interest |
| Customer Support |
Contact information, support history |
Contract performance |
| Notifications |
Email, push notification preferences |
Consent |
Information Sharing
We Do NOT Sell Your Data
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: With trusted third-party services that help us operate our app (e.g., cloud storage, analytics)
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In case of merger, acquisition, or sale of assets (with user notification)
- Public Transportation Data: Anonymized usage statistics with Delhi Metro and bus authorities for service improvement
Data Security
Security Measures
- Encryption: All data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict access controls and authentication for our team members
- Regular Audits: Regular security audits and vulnerability assessments
- Data Minimization: We collect only the minimum data necessary for app functionality
Data Retention
We retain your information for different periods depending on the type of data:
- Account Information: Until you delete your account or request deletion
- Location Data: Maximum 30 days for route optimization, then automatically deleted
- Usage Analytics: Aggregated and anonymized data may be retained for up to 2 years
- Support Records: 3 years for customer service purposes
Your Rights and Choices
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Export your data in a machine-readable format
- Restriction: Limit how we process your data
- Objection: Object to certain types of data processing
App Settings
You can control your privacy settings directly in the app:
- Enable/disable location tracking
- Manage push notification preferences
- Control data sharing for analytics
- Delete your account and associated data
Cookies and Tracking
Our app may use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze app usage and performance
- Provide personalized content and recommendations
- Ensure app security and prevent fraud
Children's Privacy
Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending you an email notification
- Showing a notification in the app
Your continued use of the app after changes are posted constitutes acceptance of the updated policy.